Returns & Exchanges Policy
Your satisfaction is our priority. If something didn't excite you, we're here to help.
Return Conditions
For a return to be accepted, the following conditions must be met:
- Return must be made within 14 calendar days of the delivery date
- The item must be unused and in perfect condition
- Must be in its original packaging, undamaged
- Must be accompanied by proof of purchase or the order number
Return Process
The return process is simple and fast:
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1
Contact us
Send an email to info@bloominbox.gr with your order number and the reason for return.
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2
Receive instructions
We'll send you details for the shipping address and return method.
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3
Ship the product
Package the product safely and send it to the address you receive. Return shipping costs are at the buyer's expense.
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4
Refund
After we inspect the item, the refund is completed within 5-10 working days.
Refund
Refunds are issued via the same payment method used for the purchase:
- Card: Credit appears within 5-10 working days
- Bank transfer: Transfer within 3-5 working days
- Cash on delivery: Refund via bank transfer
The shipping costs of the original order are not refunded, unless the item was defective or incorrect.
Exceptions
Returns are not accepted in the following cases:
Non-returnable:
- Candles that have been opened, used or lit
- Products without original packaging or damaged
- Personalized / custom products
- Products on sale or clearance
Defective Products
If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos of the product. We fully cover the cost of replacement or return.